Text Appearing Before Image: /;/ the business offices, courtesy and sincerity go along with a thorough understanding of the tangible elements of good telephone service 146 Bell Telephone Magazine AUTUMN Text Appearing After Image: Telephone operators have literally billions of opportunities in the course of a year to show that The Voice with the Smile is a warm and living concept phonograph and some records — despite the fact that there is nothing in Plant Specs which covers that particular situation. Nor is there any specification which requires a telephone man to stop his car or truck on the road to help somebody who is having difficulties. But they do it often, and so demonstrate their own good will and win more of it for the Company. To one customer, a college professor, such an instance was evidently the culmination of many favorable impressions, for he wrote: We have recently changed to the dial system in our little town. When the man came to install our phone, I just thought to the doctor for her. She then how fortunate we are to have a talked directly with the doctor, via great company interested in really the mobile radio telephone, and not serving the nation, and of how lit- only obtained the information she
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